Why does the 'add credit card details' button, refresh the page?

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  hamishbaird · Member · Jul 20, 2013 at 10:33 am

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  Every time I try to add my credit card details for the date-drop down menu, the page refreshes – wiping all the data. I would like to add some additional storage to my blog, but at present, this is impossible. Help?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 21, 2013 at 8:03 pm

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  I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  Please work through these steps below and then report your specifics back to Staff.

  1. Exactly what kind of device are you using to connect to the internet and to WordPress.com?

  2. What is the URL of the site you refer to please?

  3. Are you logging in under the exact same username account that registered that blog?

  4. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  5. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:

  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm

  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled

  Preview Problems and Third-Party Cookies

  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  6. If you are not successful let us know:
  (a) How you are connecting to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) And what any error reports you receive state.

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  jackiedana · Member · Jul 22, 2013 at 8:20 pm

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  Hi hamishbaird,

  Please work timethief’s exhaustive instructions and post the information she requests in 1-3 and then the results from 4 & 5. From there if you’re still having trouble, let me know.