why does video load slow on internet explorer, but fine on safari, chrome?

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  wbc3670 · Member · Sep 5, 2012 at 7:48 pm

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  video loads slow on internet explorer
  Blog url: http://wbc3670.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  wbc3670 · Member · Sep 5, 2012 at 7:59 pm

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  Hello all,

  Why does video load so slowly on Internet Explorer, but fine on Safari, Chrome, Firefox?

  Video loads between two & nine seconds on Chrome, Firefox, & Safari, but up to ten minutes on Internet Explorer.

  We’ve tried clearing the cache & cookies, but to no effect.

  Is there a another setting we should be using?

  Thank you for your help!

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  bryanvillarin · Staff · Sep 6, 2012 at 12:10 am

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  Howdy,

  What version of Internet Explorer are you using?

  Also, can you reply to this forum thread with the URL of the video you’re trying to load so we can take a closer look?

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  wbc3670 · Member · Sep 6, 2012 at 9:04 am

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  Hello Bryan,

  Thank you for your reply.

  My pastor & his sister are on IE9.

  (I tend to use Safari & Chrome)

  Here is the where you can find the video – http://www.wbchawaii.org/category/videopodcast/2012/september-v2/

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  bryanvillarin · Staff · Sep 6, 2012 at 9:13 pm

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  Thanks for the URL!

  You mentioned that the video loads fairly quickly in Google Chrome, Mozilla Firefox, and Safari. To narrow down a browser issue, were any of these browsers tested on your pastor and his sister’s computer(s)?

  If they haven’t yet, they can download the latest browser versions at Browse Happy.

  Also, can you have them test their download speed at Speedtest.net and let us know the results?

  (My download speed is around 10 Mbps, and the video starts playing within a couple seconds for me, too, while the rest of the video buffers.)