Why does WordPress close unanswered questions?

  • Unknown's avatar
    raywoodcock · Member ·

    I had a question. It wound up being two questions. Now I have an answer to at least one. But the thread is closed. I can post the answer on my own blog, but that doesn’t help anyone who reaches my WordPress question via Google search. In this case, it didn’t even help me: I came to WordPress first, because I remembered posting the question here.

    I can understand closing a discussion thread when it becomes outdated. But the mere passage of time hardly guarantees that. My questions remain viable – and now WordPress has converted them into mere clutter, of no value. How does this make sense?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    themagicrobot · Member ·

    Regarding your second question, perhaps you need to visit “screen options” top right.

  • Unknown's avatar
    raywoodcock · Member ·

    Thanks for your reply. Where does this Screen Options item appear?

  • staff-sheva · Staff ·

    Hi @raywoodcock,

    Topics that are inactive for a period of time are closed automatically. Our apologies that your original topic didn’t receive any replies.

    Where does this Screen Options item appear?

    This appears in the top-right of your dashboard, as shown here:

    I hope that helps and please reach out again if you have any further questions.

  • Unknown's avatar
    raywoodcock · Member ·

    Thanks for the response, but does Screen Options contain information about hotkeys? Or maybe you were answering a different question.

    On the primary matter here, I know that topics are closed. My question was, how does that make sense? Google and other links steer people to questions that have no answers. How is it helpful to close questions before people can figure out the answers to them?

  • staff-blorbo · Staff ·

    but does Screen Options contain information about hotkeys?

    No, for that, please see your other thread: https://wordpress.com/forums/topic/classic-editor-hotkey-to-toggle-visual-and-text-modes/

    I know that topics are closed. My question was, how does that make sense?

    Technology evolves very quickly here. A closed old thread prevents folks from jumping in asking why the advice there no longer works, or burying a “I have this problem too” under, for example, a thread from 2017 that was also fixed that year (if it’s broken again, in this example, a new thread would alert us, but a reply to an old thread would be lost).

  • Unknown's avatar
    raywoodcock · Member ·

    That makes sense. Thank you for explaining.

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