Why doesn't anyone reply? Invited Admin can't access Dashboard

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  eddiepuss · Member · Jan 1, 2013 at 6:23 pm

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  I need this blog to work, please read and reply if you have a solution to suggest, who to contact etc. I have posted this 3 times and have received no comments…any thoughts welcome!

  I invited an admin, she accepted, she can view the blog in her ‘My blogs’ but cannot access the dashboard. When she tries she receives a message stating that the ‘page you requested does not exist or you do not have the necessary privileges to access it’. Additionally she does not appear on my list of users, and i can’t re-invite her to be an admin as it tells me she already has this role.

  We have both tried logging in and out etc, I can’t try any of the solutions i have found such as copy/paste invite link or invite again as I’m told she already has a role etc. I can’t delete or change the role on the account as she does not appear in my list of users (although my user list only has me on it, at the top next to ‘all’ there is (2) not (1), but next to ‘administrator’ there is (1) not (2).

  We need to co-administer the blog and don’t want to loose username etc by deleting account – what is the problem/solution?
  Thanks

  The blog I need help with is melsfarm.co.uk.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 1, 2013 at 6:27 pm

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  What is this other person’s WordPress.com username please?
  This thread is tagged for Staff assistance. Please subscribe so your are notified when Staff respond.

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  eddiepuss · Member · Jan 1, 2013 at 6:32 pm

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  @drmoolittle is the other user

  Thanks!

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  timethief · Member · Jan 1, 2013 at 6:33 pm

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  You’re welcome. Please be patient while waiting for Staff to assist.

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  jenia · Member · Jan 2, 2013 at 1:39 am

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  @eddiepuss: sorry that you ran into this issue, I fixed the user invite problem and @drmoolittle should now have access to the blog as an admin. Could you please give it another try and let me know if you need any further assistance?

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  eddiepuss · Member · Jan 2, 2013 at 6:18 pm

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  Many thanks, this is now resolved…:)

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  matthewptaylor11 · Member · Jan 3, 2013 at 7:21 pm

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  I’m having the same issue on my blog: rutgersclubnc.wordpress.com

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  jenia · Member · Jan 4, 2013 at 9:29 am

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  @eddiepuss: glad to hear, thanks for letting me know!

  @scarletknights97: could you please elaborate on the kind of issue you are having? I am seeing one other administrator on the blog rutgersclubnc.wordpress.com. If you are having trouble adding another user, could you please let me know their username?

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  matthewptaylor11 · Member · Jan 4, 2013 at 1:22 pm

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  Jenia,

  Thanks for responding so promptly. There is a second administrator listed. She received my invite to the blog, but when she accesses the site she does not actually have administrative privileges. She can’t get to the dashboard. Her rights operate more like an editor than an administrator.

  -Matt

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  jenia · Member · Jan 4, 2013 at 4:43 pm

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  I logged in as the other user and I see the standard admin dashboard here: http://rutgersclubnc.wordpress.com/wp-admin/

  What kind of administrator tasks is the other user unable to accomplish? For reference, please see: User Roles.

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  dawnsoccer · Member · Jan 4, 2013 at 7:20 pm

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  Hi Jenia, I am able to see the dashboard. thanks.

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  jenia · Member · Jan 4, 2013 at 10:34 pm

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  Glad to hear, happy blogging!