Why doesn't the cropping rectangle appear when I upload a header image?

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  roberta753 · Member · Oct 16, 2012 at 4:12 pm

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  I want to change my custom header, but when I upload my image, the cropping rectangle doesn’t appear on the screen so I can’t select the appropriate part of the image or edit it in any way.
  Blog url: http://2fortheshow.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 16, 2012 at 4:17 pm

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  Have you considered doing all your image optimization and resizing prior to uploading the images?
  desktop image editing software > http://en.support.wordpress.com/media/image-optimization/#image-editing-software
  online image editing software http://onecoolsitebloggingtips.com/2009/11/28/ten-free-online-image-compression-and-optimzation-programs/

  That’s what I do. I get better image quality. I don’t waste my image storage space and I don’t have to do any image troubleshooting at all.

  Troubleshooting Image Uploads

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  timethief · Member · Oct 16, 2012 at 4:22 pm

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  I’ve looked at the support doc here > http://en.support.wordpress.com/images/image-editing/ and I’m wondering if the browser version you are using is a factor in the nonappearance of the cropping rectangle. Which browser and version of it are you using? If you aren’t sure click here to find out > http://whatsmyuseragent.com/

  Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  Have you tried clearing your browser cache and cookies? http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If required you can upgrade the browser to the latest stable version here http://browsehappy.com/

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  roberta753 · Member · Oct 16, 2012 at 8:40 pm

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  The same idea occurred to me–upload an image that’s already sized for the header. The header page gave me the correct pixel sizing for the image. I have Photoshop Elements so I figured out how to do it using that program instead and uploaded the cropped pic. Love how it turned out!

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  timethief · Member · Oct 16, 2012 at 8:43 pm

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  It looks good.

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  roberta753 · Member · Oct 16, 2012 at 9:09 pm

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  Thank you! :)