Why don't my menus show on Chrome?
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I cannot believe that the problem has anything to do with the browser cache on Chrome, because that was a browser that I never used until recently. However, I needed to leave behind Opera, which was my default browser, so I selected Chrome. I moved all of my bookmarks over by importing them.
Today, for the first time since making the move, I went to my various websites, both paid and not paid, and my menu was gone. I went back to Opera and looked at the pages there. The menu shows up. When I go to the Edit Menus page in chrome, it doesn’t show my menus. This cannot be the cache, because I’ve never visited that page before in Chrome.
I was planning to ask anyway, because I found that my menu buttons show up on my tablet, but the menus don’t work. I use The Coraline Theme, and I use the default menu that comes with it. It was my belief that the WordPress.com sites were device friendly, but my menus were not.
Is there a different theme that I can move to that will support Chrome and devices? I would like to retain the same graphic, which I have downloaded to my computer and could upload to any other theme that will allow that graphic.
Do I have to log in to my accounts on Opera to make this theme change such that I can retain the menus, or will they disappear from Chrome no matter what? Chrome is the most used browser in the world, no matter what form of device or computer you’re using. If you don’t support Chrome, you eliminate over 40% of the world.
Furthermore, in this world, websites HAVE to support devices. If the Coraline Theme does not support devices, I should have been warned.
This is a very upsetting development. No matter what happens, this is going to cost me a lot of time, or so it seems.
The blog I need help with is: (visible only to logged in users)
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When I go to the Edit Menus page in chrome, it doesn’t show my menus.
Just to make sure, is this the URL of the edit menus page you are looking at?
https://wordpress.com/menus/community.joyfulwisdom.orgI can see one menu saved there named “Explore the Clarity Community” with several menu and submenu items in it.
I also tested using the Edit Menus page in Chrome, and everything worked for me in my test. I used Chrome 42 on a Mac and Internet Explorer 10 on Windows 7 for my testing.
If you haven’t tried it already, you can check the basic troubleshooting steps at this help page to see if the problem was just a browser issue:
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Today, when I go to https://wordpress.com/menus/community.joyfulwisdom.org, I can see the menu. When I wrote the question, I could not.
However, when I go directly to community.joyfulwisdom.org, they are not there. I navigated off of that page, went to history, removed that page from history, and navigated back to the page, and the menus still didn’t show up. I don’t remember the hard reload command for Chrome, since I never used it, but I tried ctrl-f5 and ctrl-r, both of which seemed to do a hard reload, but that didn’t work. I also tried moving one item on the menu and resaving it, but that didn’t help.
When I went to the page incognito, the menus showed up. So, what’s blocking them?
Here are my extensions, and I don’t see a likely suspect:
Application Launcher for Drive (by Google) 3.2
countDown 3.1.3
Form Filler 1.2.1
Google Analytics Opt-out Add-on (by Google) 1.1
Google Docs 0.9
Google Translate 2.0.2
Hangouts 2015.302.433.1
NetBeans Connector 1.1.2
Passter Password Manager 1.3.2
Simple Autofill 1.0.4
Skype Click to Call 7.3.16540.9015
Task Timer 3.10.6
Xdebug helper 1.4.3
ZenMate Security & Privacy VPN 4.6 (I mostly keep this turned off unless I need it for something like accessing US Netflix from Canada.)I use Windows Defender for AV. Since the problem doesn’t exist in Opera, I assume that it’s not a ISP problem. I’ve specifically set Chrome to allow cookies, and I set my site as an exception. I downloaded and reinstalled Flash, which should have been up to date anyway (and probably was). I tried signing out of WordPress.com to view the site as a non-signed in person. I disabled IPv6 and rebooted. No dice. The Chrome help provided no information that pertained to this, and searching the Chrome forum for “WordPress menu won’t display” returned no results.
So the only thing that has showed the menus in Chrome is visiting the page incognito. What’s broken to display this behavior?
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I tested the menus on your site using Chrome, and I can tell you that it’s working for me. Here is a screenshot showing the Apps submenu:
https://cloudup.com/iWNV3mMRCH3When I went to the page incognito, the menus showed up. So, what’s blocking them?
Strange!
Here are my extensions, and I don’t see a likely suspect:
I also don’t see a likely suspect. Would it be possible to temporarily disable all of them, check to see if menus work, and then turn them each back on one by one while checking menus after a hard refresh every time you re-enable one to see if you can narrow it down. From what you described, it really does sound like it could be related to a browser extension.
Since the problem doesn’t exist in Opera, I assume that it’s not a ISP problem.
That sounds reasonable.
I’ve specifically set Chrome to allow cookies, and I set my site as an exception.
Try enabling third-party cookies as a troubleshooting step long enough to see if that’s the culprit. Make sure to refresh after changing settings.
So the only thing that has showed the menus in Chrome is visiting the page incognito. What’s broken to display this behavior?
I’m pretty positive it’s something local to your setup because I cannot see the same problem and I haven’t heard of anyone else reporting anything similar. It also seems that you are on the right track to figure it out!
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That was the answer. When I disabled Simple Autofill 1.0.4, the problem went away. So I deleted it and complained to the developer. Thanks for the suggestion. It worked.
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When I disabled Simple Autofill 1.0.4, the problem went away.
All of the other extensions are re-enabled and nothing’s amiss.
Awesome! Thank you for posting a follow-up note mentioning which extension was causing the trouble.
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