Why don't users display in All Users?

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  dcgymnastics · Member · Nov 28, 2011 at 7:28 pm

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  I have sent invites to several team parents for the gymnastics web site which everyone has decided to be private. I am the administrator, and the coach of the team needs to be an administrator as well. She has tried several times to create accounts, and I’m showing two accounts for her – one as rockscoach (and admin account) and dchsgymcoach (a viewer account). When I click on All User’s she doesn’t appear in the list.

  What are we doing wrong? Thanks for any help.

  Todd
  Blog url: http://dcgymnastics.wordpress.com/

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  staff-blorbo · Staff · Nov 28, 2011 at 11:59 pm

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  Viewers won’t appear in the All Users list, they’ll only appear at Settings -> Privacy in your Dashboard.

  For them to be in the Users section, they’ll need to have a higher user role.

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  dcgymnastics · Member · Nov 29, 2011 at 12:07 am

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  Thanks macmanx. How do I give them a higher role? Delete them and send a new invite, or is there another way?

  Thanks.

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  staff-blorbo · Staff · Nov 29, 2011 at 12:09 am

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  You don’t need to delete them, just send them a new invite with a higher role.

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  dcgymnastics · Member · Nov 29, 2011 at 1:09 am

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  Got it thanks!