Why don't you take automatic renewal?

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  thethinkingwomanandme · Member · Nov 29, 2016 at 11:32 am

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  I’ve updated my card so you can make an automatic renewal, but you haven’t done it and you’re still sending me emails asking me to pay but I can’t see where… Not on Purchases as you’ve suggested

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Nov 29, 2016 at 11:41 pm

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  Hi there,

  I do not see any history of purchases under the account you re contacting us from. What upgrade are you trying to set up auto renew for? Also, do you happen to have another account?

  Let me now. Thanks!

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  thethinkingwomanandme · Member · Nov 30, 2016 at 10:11 am

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  You sent me an email that renewal was due, another to say my card needed renewing and to click here to renew. I renewed by card, clicked the WordPress link and got the purchasing page which only offered an upgrade – nothing to renew subscription. I’ve tried over and over. I only have one account – this one.

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  staff-doublebassd · Staff · Nov 30, 2016 at 1:22 pm

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  Is it a custom domain that you are trying to renew? Again, there is no history of purchases under the account you are contacting us from.

  Can you provide me the email that we are sending messages to?

  It will be redacted from the public and only I will be able to see it.

  Thanks,

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  thethinkingwomanandme · Member · Nov 30, 2016 at 1:30 pm

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  Here’s your email. Jenny

  Auto renew for thethinkingwomanandme.com failed

  thethinkingwomanandme.com on your blog the thinking woman and me is about to expire. This upgrade adds the domain “thethinkingwomanandme.com” to your site.

  thethinkingwomanandme.com costs £26.00, and it is set to expire on December 28, 2016. If this upgrade expires, your site will no longer be available at “thethinkingwomanandme.com”.

  Renew thethinkingwomanandme.com
  The renewal didn’t go through, and we’re getting in touch because you’ll need to manually renew this upgrade.

  If you have any problems or questions, please do not hesitate to contact Support.

  To manage your purchases or view your billing history, visit Me > Manage Purchases in your WordPress.com account.

  Thanks for flying with WordPress.com

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  staff-doublebassd · Staff · Nov 30, 2016 at 1:48 pm

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  Hi there,

  I looked into this email and the upgrade thethinkingwomanandme.com, and it is indeed under a different account than what you are contacting us from. The email address that received this email from us is not the same as the email associated with the thethinkingwomanandme account. If you can use that email to log into this other account, you’ll be able to see the upgrade and be able to update your credit card on file.

  Let me know if you have any questions. Thanks!