Why Facebook Page connection is failing?

  • Unknown's avatar
    silcapanema · Member ·

    The connection with our facebook page (https://www.facebook.com/salcomalho) seems to be failing. When we publish a new post, although it is set up to share at the facebook page automatically, it didn’t go through in the last 3 posts. In addition, the stats about the number of people following the site does not match with the numbers on the Facebook, actually showing a much smaller number. It seems like the link needs to be re-set but when I go to the settings page for sharing it seems to be in order.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    thatrobyn · Member ·

    Hello there! Even though your settings may appear correct on the Settings → Sharing page, let’s try to refresh your whole connection to Facebook via the following steps:

    1. I went to the Facebook debugger and ran your site’s URL. Then I regenerated your site’s Publicize option. Try a new post, and let me know if it publishes to Facebook.
    2. If it did not, the next step is to disconnect your Facebook publicize connection at iisengiiseng.com and then re-connect. You can find those instructions here:
      http://en.support.wordpress.com/publicize/#reconnecting-services
    3. Then, please clear your browser’s cache with these directions:
      http://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
    4. Finally, when you publish a new post, let me know how it worked out for you this time.

    Looking forward to hearing from you, and fixing this Publicize issue. Thanks very much.

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