Why I Am Not Getting My Payment?

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  chanelketocoach · Member · Mar 23, 2022 at 10:09 am

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  Hi,

  I really need help very urgently. Why is it that I am getting orders and the payment is not reaching my account and yet it says successful? Where are the payments of my customer going? I need an answer urgently.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  kokkieh · Staff · Mar 23, 2022 at 12:50 pm

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  Hi there,

  Your site isn’t hosted with us on WordPress.com, and we’re not involved in the processing of any payments on your site.

  Please contact support at the payments processor you’re using to receive payments on your site. If you’re using WooCommerce Payments, you can reach WooCommerce support at https://woocommerce.com/my-account/create-a-ticket/