Why I didn' receive a confirmation mail with a link for cancelation?

  • Unknown's avatar
    ausbuyone · Member ·

    Hi there, I applied for canceling my premium plan online. I’ve been waiting for the confirmation mail with a link (it’s written on the page where I lodged the cancelation request). But I didn’t receive any mails yet.

    I had to cancel it because this web I planned to build it for mostly Chinese mainland users. However, after I built up a test page which was tested by my friends who are in China, we found that it’s extremely slow to open the page, and the pictures are always loading…. then I found that word press is kinda blocked in mainland China, unfortunately.

    Sorry please could anyone kindly check on this? and cancel my premium plan?
    Thanks a lot for your support!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Hi there,
    Please check in your email client spam/ junk mail filter as well as your “social” tab in Gmail, if you use it. I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  • Unknown's avatar
    shawnajroberts · Member ·

    Hi there!

    [Edited: Sorry! Hit reply too quickly. :) ]

    I’d be happy to cancel your WordPress.com Premium plan for you.

    1) I can cancel your entire Premium purchase, including your domain ausbuyone.com. Your domain will become unavailable for several weeks as it’s sent back to the registrar. After this period, the registrar may or may not release it at which point anyone may purchase the domain.

    2) If you want to keep your domain, I can separate your domain registration from the Premium purchase and send you a payment request for the domain. You will be able to continue to use your domain name, ausbuyone.com, or you can transfer it to use with another service once it’s been registered for 60 days.

    Please let me know how you’d like to proceed.

  • Unknown's avatar
    ausbuyone · Member ·

    Hi Timethief, thanks for your reply! I did check the junk mails but I couldn’t see any mails. But I’ll be waiting for response. Thanks!

    btw nice name. : )

  • Unknown's avatar
    ausbuyone · Member ·

    Hi shawnajroberts, nice to hear from you!

    Regarding to keeping the domain, can I ask you some questions?
    – If I keep the domain, do I need to pay extra $ for that?
    – If I don’t keep the domain, will I be refunded $99?

    I probably would like to keep it if there’s no extra charge. I like using wordpress; just unfortunately it can’t cover China mainland users. Hopefully it will change in the future.
    Thanks for your kind support!
    Good day!

  • Unknown's avatar
    shawnajroberts · Member ·

    Hi ausboyone!

    If you’d like to keep the domain, you will need to pay for it. The domain registration with privacy will cost $26/year.

    You will not be refunded because you haven’t paid anything for the upgrade. It’s currently in a trial period and you will be charged on October 19th.

    Sorry for the confusion, I hit reply before I had finished editing my response previously. :)

    Hope that clears things up!

  • Unknown's avatar
    ausbuyone · Member ·

    Hi Shawnajroberts, how’s it going?
    Thanks for your reply!
    That’s alright. I got quick fingers too. : )

    So does it mean I will not be charged at all if I don’t want to keep the domain since I’m still in the trial period? If I don’t want to keep the domain, do I need to notify you that I would like to cancel this plan for now?

    Thanks a lot for your kind support!
    Have a nice evening!

  • Unknown's avatar
    shawnajroberts · Member ·

    Yep! You won’t be charged a thing if you choose to not purchase the plan and cancel the domain. You will automatically be charged if you don’t cancel the plan.

    You have me cancel it by confirming here. :)

  • Unknown's avatar
    ausbuyone · Member ·

    Hi Shawnajroberts, thanks for your kind reply!

    Yes I have to cancel the plan and domian for this stage.
    Could you please kindly help me to cancel both of them?
    Thanks a lot for your kind replies and support!

    Have a nice weekend!

  • Unknown's avatar
    rachelmcr · Member ·

    Hi ausbuyone,

    I cancelled both the plan and the domain for you, so you’re all set with that! Please let us know if we can do anything more to help. :)

  • Unknown's avatar
    ausbuyone · Member ·

    Hi Rachel, thanks for your kind support!

    You guys are very effective! I’m much appreicated for your help.
    I hope I can use your site to build other webs in the future. Cheers!

    Have a nice weekend!

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