why im not geting the full refund i paid Total paid: $138.60

  • Unknown's avatar
    radioextremoguilaoaxaca · Member ·

    and im geting only $126.60

    [Redacted by Staff]

    Order summary
    Description Amount
    WordPress.com Explorer(Refund)
    Three year subscription
    exuberant-radioextremoguilaoaxaca.wordpress.com
    -$126.60
    Total paid: -$126.60

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    When you purchased the Premium plan, it looked like you also indicated you wanted to transfer in the domain radioextremoguilaoaxaca.net. Unfortunately, we don’t automatically refund the cost of the domain in these instances because the domain may be mid-transfer.

    I just checked on our end and the transfer was never initialized. Since it’s still within our refund window, I refunded that $12 back to you. Please note it may take 7-10 days for the credit to show up in your bank account.

    I hope that helps!

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