Why is domain mapping payment window freezing?

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  rondawson · Member · Nov 17, 2011 at 6:29 am

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  Twice i tried paying to renew my domain mapping via Paypal. After returning to the wp.com once I entered my paypal info, I return to the select payment window and everything freezes. Domain mapping is still turned off.
  Blog url: http://bladeronner.wordpress.com/

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  staff-blorbo · Staff · Nov 17, 2011 at 8:47 am

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  I don’t see any recent transactions on your account, so at least these didn’t go through.

  Can you please tell us what browser (and version of) you’re using?

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  rondawson · Member · Nov 17, 2011 at 12:29 pm

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  I was using Google Chrome 15.0.874.106 on MacOS 10.6.7. I will try safari and see if that helps.

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  rondawson · Member · Nov 17, 2011 at 12:35 pm

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  I just tried it in Safari and the same thing happened. Here’s a link to the screenshot of the screen I end up on:
  http://cl.ly/1p2e2T1N322a332u2t2E

  None of the links on that page work: not the dashboard links on the left, not the flyouts, or the text links. I cannot enter any values in the text boxes. Oddly enough, the dashboard and drop down menus in the top bar work though.

  Is there another way to activate the domain mapping?

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  rondawson · Member · Nov 18, 2011 at 12:19 pm

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  This is still not working. Any luck figuring out what’s wrong. I’d really like to add domain mapping back. For now I guess I can forward. :(

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  chrisrudzki · Member · Nov 18, 2011 at 7:45 pm

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  Hmm — that’s strange.

  It does sound like a browser issue, so please try clearing your cache and cookies:
  http://en.support.wordpress.com/browser-issues/

  You might also try using Firefox:
  http://firefox.com

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  rondawson · Member · Nov 19, 2011 at 11:22 am

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  There must be something wrong with the Paypal interface. I tried this on Chrome, Safari and Firefox, and get the same issue every time. I’d get back to the payment window after logging into the Paypal re-direct page, and the domains page is frozen. (See description and image link above in 11/17/11 reply).

  Today I used a credit card instead of Paypal and it worked fine. Might be worth looking into.

  I’m on a 2.66 Intel Core i5 iMac

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  staff-blorbo · Staff · Nov 20, 2011 at 11:26 pm

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  Is there any chance that your PayPal account could be frozen or limited?

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  rondawson · Member · Nov 21, 2011 at 11:05 am

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  No. My Paypal account is not frozen or limited.

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  staff-blorbo · Staff · Nov 21, 2011 at 11:07 am

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  Do you have any luck if you login to PayPal before attempting to pay for the renewal?

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  rondawson · Member · Nov 21, 2011 at 11:32 am

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  Hmmm. I hadn’t tried that. If I had been logged into Paypal first, would it not have directed me to the Paypal login window?

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  designsimply · Member · Nov 21, 2011 at 6:46 pm

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  This was a bug! It was fixed earlier this morning. Please try your purchase again and let us know if you have any trouble at all.

  Sorry we didn’t catch the issue sooner, and thank you very much for your patience!