Why is Facebook showing incorrect text?

• 

  reta2359 · Member · Jan 7, 2021 at 3:34 pm

  • Copy link
  • Add topic to favorites

  We use Publicize to share all new content to Facebook. Usually, the text in the ‘Custom Message’ field in Publicize shows up correctly, but lately we’ve been noticing that some posts that are set up correctly show the first paragraph of text from the article itself instead. Any ideas on where this issue is happening/why and how we can fix it?

• 

  supernovia · Staff · Jan 7, 2021 at 11:49 pm

  • Copy link

  Hi @reta2359, Facebook’s Debug tool will often have some clues. Could you link to an affected post or page, as well as to one that is a similar format but worked as expected?

• 

  reta2359 · Member · Jan 8, 2021 at 2:28 pm

  • Copy link

  I tried that, but the debug tool doesn’t show the custom message at all since it’s part of the action of sharing, not part of the metadata on the post. (The issue is with the text on the share that appears above the image/post/description, not the actual link being shared, if that makes sense). I figure that maybe part of what Customize is doing must be using the API to add the custom message when it posts, and that is what doesn’t always work for us?

  This post worked as expected: https://www.mysubscriptionaddiction.com/2021/01/kaause-pet-subscription-box-review-coupon-december-2020.html

  This post did not: https://www.mysubscriptionaddiction.com/2021/01/liberty-london-2021-saving-face-beauty-kit-available-now-full-spoilers.html

• 

  aleone89 · Staff · Jan 8, 2021 at 3:20 pm

  • Copy link

  It looks https://www.mysubscriptionaddiction.com is a self-hosted WordPress site that uses Cloudflare name servers, which is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  You would need to reach out to your theme/plugin developers or the hosting provider for further assistance.

  You could also reach out to Facebook support if their sharing and debugging isn’t scraping the correct information: https://www.facebook.com/help

• 

  reta2359 · Member · Jan 11, 2021 at 10:05 pm

  • Copy link

  Thanks for the feedback

  This seems like a basic question but the Publicize functionality is part of Jetpack which is by WordPress.com, so all their support points me here. Ha.

  Are you aware of another way to submit help to Jetpack folks specifically?

• 

  staff-blorbo · Staff · Jan 11, 2021 at 11:22 pm

  • Copy link

  You can contact them about this via https://jetpack.com/contact-support/?rel=support if you have a paid plan, or https://wordpress.org/support/plugin/jetpack/ if you do not.