Why is it impossible to cancel my subscription!!

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  blackcurrentenergystorage · Member · Jul 14, 2016 at 7:58 am

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  On the help pages it tells me to go to the Manage Purchases section of my account to cancel but there it does not show a Cancel option. Have tried for 20 minutes! Beginning to think that this is a very clever scam!

  The blog I need help with is: (visible only to logged in users)

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  geoffreyshilling · Member · Jul 14, 2016 at 8:30 am

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  I’m sorry to hear you’ve been having some issues finding how to do this. Once you are on the Manage Purchases page, did you click the name of your domain you want to cancel in order to expand the options?

  Here is a guide that shows an example of this:
  https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

  Do you see any other options there, such as Edit Payment Method?

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  blackcurrentenergystorage · Member · Jul 14, 2016 at 10:42 am

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  HI Geoffrey,

  I’ve deleted my site but I couldn’t see any edit payment method option. Really can’t spend any more time trying to negotiate this site — am stopping payment from my bank account as it is the easiest option. Thank you for trying to help.

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  kokkieh · Staff · Jul 14, 2016 at 2:35 pm

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  Hi there,

  There are no upgrades in your account. If you bought any upgrades using a different account, you need to log in as THAT account to cancel your upgrades.

  For what site did you buy an upgrade, and what was the upgrade?