Why is it telling me I have no wordpress sites – when I can log in to my website??

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  builtbybaldwin · Member · Nov 21, 2019 at 1:10 am

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  It’s so strange I was trying to update the mx (which I’m stuck with too!) but when I follow instructions it gets me to go to the ‘my site’page and when I do it says I have no domains… which is not true. I have a domain and a functioning website that I can log in to using the exact same details

  Any ideas?

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  kokkieh · Staff · Nov 21, 2019 at 6:00 am

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  Hi there,

  For what domain are you trying to update MX records? The WordPress.com account you’re using to post here owns no sites, and has never owned any domain upgrades with us.

  DNS records on a domain can only be updated at the provider where your DNS is hosted, so if you’re using WordPress at another host, contact that hosting provider directly for help. This has nothing to do with the WordPress software itself.

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  builtbybaldwin · Member · Nov 23, 2019 at 12:54 am

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  This is where the problem is, because I have got a wordpress site. I’ve had it with you guys for a couple of months now

  builtbybaldwin.com

  And I use the same login details for that site as I did for this one

  Could you please explain why this is showing up with no sites?

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  staff-blorbo · Staff · Nov 23, 2019 at 12:56 am

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Linode.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://support.wordpress.com/com-vs-org/

  To update the MX records on that domain, you’ll do it through your hosting provider following their documentation.