Why is my domain deleted???

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  lucytavn · Member · Apr 20, 2020 at 1:56 pm

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  Hi,
  Suddenly I received this email from WordPress saying my domain has been deleted. I didn’t make this request to delete my domain at all. Why did this happen? Why is there no verification before the deletion? I believe my WordPress account has been hacked in some ways. Please let me know what I can do now to recover it.

  Thanks,

  —
  Hello,
  Our records show that you recently completed a request to delete your domain name vietcvtienganh.com associated with your WordPress.com account.
  —

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  supernovia · Staff · Apr 21, 2020 at 5:37 pm

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  Hi, sorry you’ve had some trouble here! Would you change your password and enable 2FA, if you’re willing? Be sure to keep your backup codes recorded and safe.

  We’ll work on getting the domain back for you.

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  lucytavn · Member · Apr 22, 2020 at 8:59 am

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  Hi ‘supernovia’,
  I have changed password. Can you guide me how to enable 2FA?
  Thanks.

  I look forward to hearing from you on the domain recover.

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  staff-mckluskey · Staff · Apr 22, 2020 at 12:29 pm

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  So, for enabling the two-step authentication, you can follow these steps:

  https://wordpress.com/support/security/two-step-authentication/

  As for your domain, we have already reached out to our domain partner, they usually respond within 24-48h, we will let you know here once the domain is back on your account.

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  mikestraw · Member · Apr 22, 2020 at 5:58 pm

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  Hi there,

  We’ve restored your domain and reconnected it to your site.

  Please let us know if you need anything else.

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  lucytavn · Member · Apr 23, 2020 at 2:42 am

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  Hello,

  This is awesome! I really appreciate your fast support on this matter. I could enable 2FA and accessed the domain already.

  Thanks a million;)

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  lucytavn · Member · Apr 23, 2020 at 2:44 am

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  And you can definitely close this thread :)