Why is my image looking like it’s masked ?

  • Unknown's avatar
    the2ndmouse · Member ·

    Hi

    I’m trying to add an image to my sites landing / about page, and it looks like someone has set a thick piece of sellophane on top of it. It looks transparent, yet opaque. There doesn’t appear to be any containers or anything sitting on top of it.
    TI’ve tried adding other images to see if it was the image itself that was at fault, but it seems to happen with any image.

    I left my website for about a year while I amassed plenty of content for it, and came back to it, determined to get it finished, but this issue prevents me.
    The page is currently parked as I have not published the site publicly yet, and won’t do until it’s finished.

    Could someone please help me sort this out ?
    Thanks

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    the2ndmouse · Member ·

    I sent an image but it doesn’t seem to have attached it

  • fstat · Staff ·

    Hi there,

    I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.

    WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

    That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

    If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

    You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

    If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.

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