Why is my mobile version not displaying correctly when I use domain forwarding?

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  thelawchick · Member · Jan 28, 2013 at 4:26 pm

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  The mobile version of my blog displays correctly when I access through my wordpress domain, but when I try my custom domain that directs to my wordpress, the mobile version does not display correctly. The sizing is all wrong. Too small.

  The blog I need help with is: (visible only to logged in users)

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  kathrynwp · Staff · Jan 28, 2013 at 7:42 pm

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  Hi there – could you please let me know what mobile device and what OS you’re seeing this in?

  Would it also be possible to upload a screenshot to help in troubleshooting?

  Here’s a guide on how to make a screenshot, if you’re not sure: http://en.support.wordpress.com/make-a-screenshot/

  You can upload the screenshot in your Media Library and then post a link so I can see it.

  Thanks.

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  thelawchick · Member · Jan 30, 2013 at 11:23 pm

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  I am on iPhone 5 and IOS 6. I took a screenshot, but it doesn’t scale the correct way. I am not sure you can tell how tiny it is showing on my phone. When I use http://www.thelawchick.wordpress.com, it displays correctly on my phone, but when I use http://www.thelawchick.com, it is way too small on my phone and does not display correctly.

  Thank you!

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  thelawchick · Member · Jan 30, 2013 at 11:34 pm

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  Permalink: http://thelawchick.wordpress.com/?attachment_id=50

  This is a link to my screenshot if it works. I uploaded it to my media library.

  Thank you.

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  kathrynwp · Staff · Jan 31, 2013 at 2:26 pm

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  Hi there – it looks like your custom domain is not correctly mapped to your site, which is causing a few display issues, likely including the mobile ones. For example, your heading font isn’t being displayed right at thelawchick.wordpress.com:

  http://cl.ly/image/0r0k131N122l

  This problem is happening because your domain’s name servers aren’t set to ours. Let’s get that fixed up and see if it solves the mobile rendering issue.

  You’ll need to log into your domin manager at GoDaddy and set the name servers to:

  ns1.wordpress.com
  ns2.wordpress.com
  ns3.wordpress.com

  Please note that if you use any email addresses on the domain thelawchick.com, you’ll need to add the appropriate DNS records from your email provider so your email continues to function.

  Here are the complete instructions on mapping an existing domain.

  Once you complete the mapping, head over to Store > Domains, and select thelawchick.com as your primary domain.

  If you need any help along the way, just let us know.