Why is my site down?

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  klaudia55y · Member · May 12, 2023 at 3:41 pm

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  My site is down and I can’t log into the admin’s panel either. ‘There has been a critical error on this website. Please check your site admin email inbox for instructions’ appears. I did not receive any emails. What can I do to get my website back online? Logging into the WordPress panel doesn’t work either, it says that I don’t have a site with WordPress. I have got my website for more than 6 years.

  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · May 12, 2023 at 9:00 pm

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  Hi there,
  
  So your site klaudiascornernet.wordpress.com is up and active, but the domain nameservers connected to the site (klaudiascorner.net) are currently not pointed to your WordPress.com site. Since the domain is not hosted with us here at WordPress.com, we need the domain host to point the nameservers over to WordPress.com so you can use it for your site.

  Our nameservers are:

  NS1.WORDPRESS.COM
  NS2.WORDPRESS.COM
  NS3.WORDPRESS.COM

  So, I would suggest contacting your domain host and having them assist you in updating the namesevers to the ones above, and you should be set.

  For information on how to update your namesevers, please visit:

  https://en.support.wordpress.com/change-name-servers/
  
  Hope that helps.