Why is my social media messages not publishing
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Hi –
Please share a bit more information.
– a link to the failed post
– which platforms are involved?The first thing to do is reconnect everything to the Publicize tool. Take a look at these instructions for more help with that.
When you write back, please confirm which site you are working on too so we can take a closer look at things.
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Its all the failed posts on all platforms
I use twitter facebook and linked in
https://twitter.com/TheDailyArtsCo1/status/1209263268038168576
Everything looks like this so I cant scheduled anything
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Hm, when I open the link you shared with us it looks like this: https://d.pr/i/VzCHLv. When you say the posts are “failed” what exactly do you mean?
Did you expect to see the excerpt for each post?If so, when posting, you’ll see a box where you can add information to be displayed on Social Media, are you filling that one in?
Also, have you tried to disconnect and reconnect the Publicize feature as staff-zinnia suggested?
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I expect to see the social media tags not the intro paragraph with not links or texts and yes I have tried disconnecting and reconnecting.
I suggest you look at this post
It is suppose to say
Day 414: Time to plan.Today I spent the day planning a trip to #Edinburgh to visit new things and explore a city I have dreamed of. doing and visiting for decades #bucketlist #tours #exploring
The galaxy is suppose to say
DAy 411: a bold Galaxy
A #Galaxy #sketch with STAEDTLER #glitter and plain #GelCrayons to make an amazing #painting #sketchNot what it says or on twitter nothing but the page link!!!!!
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Thanks for the details.
When publishing a post and choosing to share it to your social media, you’ll see a box where you can put a customized message:
https://en.support.wordpress.com/publicize/#using-publicize
Can you please try to fill that one in when publishing the next post and let us know if the issue persists?
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This might be some kind of a bug that we’ll need to investigate but for that, we’ll need to rule out other things first.
I can see that your Facebook page was connected to your site 11 months ago, while Twitter 12 months ago. Would you please try to disconnect both services and connect them again as per: https://en.support.wordpress.com/publicize/#reconnecting-services
This would really help us investigate the issue, thanks!
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Does it work under the Classic Editor?
To restore the Classic Editor, follow the steps under “Will I still be able to use the old editor?” at https://en.support.wordpress.com/wordpress-editor/#frequently-asked-questions
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That doesn’t work will you just get someone to actually look at my site and fix the damn problem thank god I am not paying you for my blog this service is appalling.
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Any idea how long this will take to fix? I go away later this month if It’s not fixed before I go away I will have to look into moving providers I can’t have posts posting with no social media message
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@dailyartist2 I’m seeing tweets and Facebook posts that match the custom message. Are you adding those manually or are those coming through Publicize? Right now from what I can see, just the Day 420 one is showing up incorrectly. And its og:description matches what shows on Facebook.
Can you confirm that’s what you see?
Also, would you be willing to edit that custom message? I noticed almost every word was a hashtag and I’m wondering if that’s causing an issue.
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Yes I have to manually add them in order to get my blog seen on all social media platforms
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It posts like this before I do any editing
and Sometimes with the wrong photo as I try to keep the layout the same.
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Hmm. That was from the 27th before you disconnected and reconnected, right? If disconnecting and reconnecting didn’t fix it, next time you auto post will you leave the links on FB and Twitter as they are, then link them both here so we can take a look?
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