Why is my upper right corner comment dropdown menu not working?
-
The wheel-arrow just spins and the comments never materialize.
The blog I need help with is: (visible only to logged in users)
-
In order to help you Staff need to know your specific computing environment details. Please work through what follows and report back.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful please provide this info:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
(c) Exactly what you experience including what any error reports you receive state.Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
-
I have a MacBook Pro using Google Chrome. How it worked all this time and just suddenly stopped working? I’ve upgraded to Premium and that didn’t help. I cleared the cookies and cache. What else?
-
Upgrading is not relevant.
Please provide this specific information:
Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/ -
-
Thanks for that version number. Please be patient while waiting for Staff help.
Frankly, I would download Firefox from https://browsehappy.com and use it while waiting.
-
-
Oh good! You are up and running. I don’t have an answer re: Chrome 45.0.2454.93 but Staff may have one when they respond here.
-
Hi @elizawaters2013, I’m using Chrome on Mac too without any trouble, so I’m guessing you’ve got a plugin or extension that’s causing an issue.
You could try testing using an Incognito window, too: File > New Incognito Window. Log into WordPress and test to see if your comment drop-down works.
Let me know what you find out!
- The topic ‘Why is my upper right corner comment dropdown menu not working?’ is closed to new replies.
WordPress.com Forums 