why is my wordpress site down??? you sent an email to my partner advising him that you locked out account…………….

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  palchin1963 · Member · Jul 18, 2018 at 6:52 am

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  wat the F$^%$k

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Jul 18, 2018 at 7:18 am

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  Hi,

  It appears that your website uses the self-hosted version of WordPress rather than WordPress.com, which is what this forum is designed to help with. Note the difference here: https://en.support.wordpress.com/com-vs-org/

  You may be able to find help here: https://wordpress.org/support/ or alternatively contact your hosting provider.

  Therefore, I’m not certain why you were emailed. Can you confirm if this email ended with @wordpress.com.

  Hope this gets fixed soon!

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  justjennifer · Member · Jul 18, 2018 at 7:19 am

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  Name Servers:
  ns2.syrahost.com
  ns1.syrahost.com

  Hello there, it looks like your site is using name servers that aren’t associated with WordPress.com Have you tried contacting your web hosting provider for assistance? If they say this is a WordPress problem, you’ll want to head over to https://wordpress.org/support where they likely have more experience with the type of issue you are having.

  Just to clarify, this support forum assists users of WordPressdotcom hosted sites and the guidance provided here may not be relevant to DIY WordPress.org sites hosted with an external hosting provider (e.g. Bluehost, GoDaddy, etc.). For more information on the differences: https://en.support.wordpress.com/com-vs-org/

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  justjennifer · Member · Jul 18, 2018 at 7:20 am

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  Whoops! Sorry for treading on your toes, @torres126! I forgot to refresh. :)

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  torres126 · Member · Jul 18, 2018 at 7:21 am

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  No worries, I guess we were typing at the same time! :)