Why is the currency wrong?

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  dianenalini · Member · Jul 28, 2020 at 11:28 pm

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  I’m trying to upgrade my Jetpack plan and the options are showing in USD. I live in Canada and was on a computer with a Canadian IP address when I created this account, so I don’t understand what’s going on. I’m going to be charged $99 USD to buy Jetpack premium on the annual plan, which works out to a full $10 Canadian more than the Canadian price (at today’s exchange rate). Please help me fix this.

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  shubhamgmath · Member · Jul 29, 2020 at 1:55 am

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  Hi dianenalini

  Currency can only be updated with the help of the staff. So, I am tagging this thread with ‘modlook’ tag for staff intervention. Please wait for some time they will get back to you on this.

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  dianenalini · Member · Jul 29, 2020 at 3:40 am

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  Thank you Shubhamgmath.

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  kokkieh · Staff · Jul 29, 2020 at 7:26 am

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  I have updated your account currency to CAD as requested.

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  dianenalini · Member · Jul 30, 2020 at 12:16 am

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  Thank you very much Kokkieh!