Why is there a problem when I request a refund?
-
I am requesting a refund because I am not happy with the formatting.
The site is problematic for me, and this is a perfect example.I paid with a CC yesterday. When attempting to obtain a refund for the domain, registration and privacy add-on, it says all are eligible, but when I click on each of the 3 eligible links, each one says that there is an error.
I am upset because of the short window of time to request a refund, and the fact that it is not working. If this is an attempt to draw out the time, so that I am no longer eligible for the refund, I am very disappointed.
I also want to talk to a real person over the phone rather than this email BS.
The blog I need help with is: (visible only to logged in users)
-
Hi there,
We don’t currently offer any form of support by phone, however I’m more than happy to help you out here. I’m sorry to hear that there is a problem with the cancellation and refund process. I will make sure to get this taken care of for you.
Just for the purposes of verification, could you please explicitly state the domain name which you want to cancel? I will then be able to remove it and issue you a refund.
Thanks in advance for your patience.
-
-
Your domain has now been fully cancelled. As it has now been 5 days since you registered your domain, we normally would not be able to provide a refund (domains are only refundable for the first two days after purchase). However since you initially contacted us with this problem within the timeframe requesting assistance I was able to refund you the $26 you paid. It should show up back in your account within the next few day to few weeks depending on your bank.
I hope you have a great week.
- The topic ‘Why is there a problem when I request a refund?’ is closed to new replies.
WordPress.com Forums 