Why is topic closed?

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  wyrdsmythe · Member · Oct 19, 2014 at 2:10 am

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  Why was the topic closed without the promised feedback?

  https://en.forums.wordpress.com/topic/exported-backup-xml-akismet_as_submitted-meta_key

  It appears the issue is fixed, but I received no feedback.

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Oct 19, 2014 at 4:45 am

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  Posts without replies for two (maybe even one) month after the last reply are automatically closed. It is also my understanding that jackiedana may no longer be with automattic, so I’ve tagged this for you for additional staff follow up.

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  wyrdsmythe · Member · Oct 19, 2014 at 7:54 am

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  Thanks! It appears the issue is resolved; I was mostly just curious about the resolution. I’d hate for it to be a coincidental thing that comes back because it just appeared fixed!

  Just an opinion, but support issues that close themselves just because no one added to the topic… maybe there are other options? An email to the one who opened the topic announcing pending closing or something along those lines?

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  jeremeylduvall · Member · Oct 21, 2014 at 9:17 pm

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  @wyrdsmythe – Threads are automatically closed after 40 days of no activity. It looks like this issue has indeed been resolved. Please let us know if you experience any additional trouble!

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  wyrdsmythe · Member · Oct 21, 2014 at 11:40 pm

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  Good to know, thanks for the feedback!

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  jeremeylduvall · Member · Oct 22, 2014 at 4:16 pm

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  Not a problem! Let us know if you have any additional trouble.