Why isn't my stats page displaying properly?
-
My stats page is showing blank. None of the graphs or data are coming up. For a few days now, I can access the page itself, but it is just a blank template, there is no data.
The blog I need help with is: (visible only to logged in users)
-
Hi there,
That sounds like it could be a browser related issue. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html
If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:
1. Try clearing your browser’s cache: http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/ and JavaScript enabled http://www.google.com/adsense/support/bin/answer.py?answer=12654
3. Try with all browser extensions or add-ons temporarily disabled.
4. Try enabling HTTPS: http://en.support.wordpress.com/https/
If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.
-
Hi there. Thank you for your help. I did all of the above steps you listed and it still isn’t displaying the data/stats/
I am using Firefox 21 and don’t seem to have any error reports.
-
Thanks for the update. I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
-
-
Do you also encounter this issue in a different browser? for example Internet Explorer or Google Chrome?
Otherwise send us a screenshot of the page where you’re seeing this issue. You can upload the screenshot to your blog’s media library.
-
I am seeing the same problem in both FireFox and Internet Explorer. I have uploaded the file Screenshot1 into my media library.
-
Did you made sure that you have third-party cookies enabled? http://en.support.wordpress.com/third-party-cookies/ and JavaScript enabled http://www.google.com/adsense/support/bin/answer.py?answer=12654
Could you please check Google Chrome too? just to rule out it’s a browser specific issue.
Thank you.
-
Third party cookies are enabled
Java Script is enabled
I downloaded Chrome and it is working fine on Chrome. Thoughts? -
I see. The issue is definitely browser related. Are you running any browser add-ons or extentions in the other browser? Otherwise you might want to reset your browser profile: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems
-
I have no more add ons or extentions or anything. I went back and re installed my firefox and left it bare bones. It’s all been reset and wiped clean. Cookies are enabled, Java is enabled, I don’t know what else to do. It’s still not displaying any actual data :(
-
It’s still not displaying any actual data
You mean it’s showing stats numbers but just not the graphs?
Are you perhaps running any other protection software on your computer? Have you tried it from a different computer too?
-
It’s still displaying as if it was an empty template. There are the categories listed as to what kind of information it should be displaying, just no actual data or stats or numbers. Not for the graphs or for the information that is supposed to be detailed lower in the page.
No protection software that I’m aware of other than the standard virus program that came with the machine. Nothing has changed at all. It worked fine for 5 months or so, I made no changes, and then one day it just simply stopped.
-
Could you please give it a try from a different computer to see if you also encounter the issue there?
Sorry for the inconvenience.
- The topic ‘Why isn't my stats page displaying properly?’ is closed to new replies.
WordPress.com Forums 