Why isn't one of my services been cancelled but the rest have?

boro439 · Member · Jan 23, 2017 at 12:09 am
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The blog I need help with is: (visible only to logged in users)
gemmacevans · Member · Jan 23, 2017 at 3:34 pm
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Hi there,

Why isn’t one of my services been cancelled but the rest have?

There are currently no active upgrades on the WordPress.com account you are logged in to. Can you confirm which service you are referring to?

Once I know more I’ll take a look. Thanks!
boro439 · Member · Jan 26, 2017 at 4:16 pm
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boro439
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Jan 26, 2017, 4:12 PM

Hi I made a refund request recently which I was successful however. I have only received one payment of £11 and the rest have not followed. I can see on my billing it has – on the ones that I’m supposed to get refunded for apart from the one that is Jan 19, 2017
Multiple items
View ReceiptEmail Receipt
£62.00.

Now I made a silly mistake today whilst I was checking on the payment above that I was not refunded I accidently deleted my bank details.
gemmacevans · Member · Jan 27, 2017 at 9:28 am
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Hi there,

I’ve double checked and we have refunded a total of £312 to you. In Billing History, click on ‘All Apps’ at the top and then select ‘WordPress.com’. It will show you a total of 7 transaction — both refunds and purchases.

Unless you select something from the ‘All Apps’ list, you will only see a few — which makes it appear that not all the refunds have been sent.

Come back to me if you have any questions.
boro439 · Member · Jan 28, 2017 at 11:26 am
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Okay thats fine, the main thing is I accidently deleted my bank account details and I put them back on will this maybe stop the transaction of the refund?
gemmacevans · Member · Jan 29, 2017 at 9:49 am
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That will be fine as the money will be refunded to the details you entered when you made the purchase :)

Let me know if you have any problems.
boro439 · Member · Jan 29, 2017 at 11:04 am
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Okay great, I just checked my bank account it doesn’t show the transaction yet. But I got a weird email for somebody claiming to work for wordpress called Name: John Williams and its just strange because how does he know I am waiting for a refund. Its the fact hes using a yahoo account to contact me?

Email: (email visible only to moderators and staff)

Website:

Comment: Dear boro439

I hope you already received your full refund from WP regarding the cancelled web hosting services. Here is more information: [redacted]

Kind regards
John Williams

Time: January 29, 2017 at 10:44 am
IP Address: 198.8.80.199
Contact Form URL: https://boro439.wordpress.com/contact/
Sent by an unverified visitor to your site.
boro439 · Member · Jan 29, 2017 at 11:05 am
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this is his email johnwilliams @ yahoo.com
gemmacevans · Member · Jan 30, 2017 at 9:27 am
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Hi there,

That email wasn’t sent by WordPress.com.

If you ever have a query about billing or refunds, you can contact us here to speak to a member of staff.

Let me know if you have any more questions.
boro439 · Member · Feb 2, 2017 at 3:52 pm
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Okay thank you, how long does the refund usually take?
gemmacevans · Member · Feb 3, 2017 at 9:20 am
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Hi,

Refunds from WordPress.com usually take about a week to process and show up on your statement.

You can view, print or email yourself a copy of the refund receipt from your Billing History here:

https://wordpress.com/me/purchases/billing

Hope that helps!
boro439 · Member · Feb 3, 2017 at 11:00 am
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Well its been way more than seven days or a week. I have only had one payment of £11.00

Im still waiting on

£40
£22
£239

Could you please chase this up if possible?
gemmacevans · Member · Feb 4, 2017 at 8:09 am
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Hi there,

I’ve just sent an email to the email address on your WordPress.com account.

Let me know if you don’t receive it. Thanks!
boro439 · Member · Feb 4, 2017 at 11:18 am
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Received it, I’ve also replied.
boro439 · Member · Feb 6, 2017 at 5:57 pm
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I’ve spoke to my bank and showed them the billing information and still nothing they said they cannot see any transactions pending. I am a little concerned
gemmacevans · Member · Feb 13, 2017 at 9:43 am
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Hi,

I can see you have been receiving help from staff by email. I’m going to close this thread so all of your support stays in one place. You can continue to reply to the emails you have been receiving.

Thanks!

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