Why isn't statistics page loading?

• 

  tam68 · Member · Aug 22, 2012 at 9:43 pm

  • Copy link
  • Add topic to favorites

  For the past 2-3 hours, the statistics pages for the 3 WordPress blogs I maintain won’t load — not on my computer and not on my iPod Touch.
  Blog url: http://casitacolibri.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

• 

  staff-blorbo · Staff · Aug 22, 2012 at 9:46 pm

  • Copy link

  Would you please run a traceroute to s0.wp.com and reply with the results?

  If you’re on a Mac, you can do that from the Network Utility at Applications -> Utilities.

  If you’re on Windows, you can do that following this guide: http://kb.iu.edu/data/aihy.html

• 

  tam68 · Member · Aug 22, 2012 at 10:17 pm

  • Copy link

  Traceroute has started…

  [traceroute details removed by jenia]

• 

  jenia · Member · Aug 23, 2012 at 8:50 am

  • Copy link

  tam68, thank you very much! Would you please let us know your geographical location and the HTTP headers output (from Firebug or Chrome Developer tools) for resources loaded slow as well?

• 

  tam68 · Member · Aug 23, 2012 at 12:38 pm

  • Copy link

  I’m in Oaxaca, Mexico and have been for most of the 2+ years. This morning, the statistics page loads.

  I have no idea what this is: “HTTP headers output (from Firebug or Chrome Developer tools) “

  Thanks you.

• 

  bryanvillarin · Staff · Aug 23, 2012 at 6:56 pm

  • Copy link

  Thanks for replying with your geographical location.

  I have no idea what this is: “HTTP headers output (from Firebug or Chrome Developer tools) “

  Okay, please follow these steps:

  1. In Google Chrome, go to View -> Developer -> Developer Tools
  2. Click the Network tab
  3. In the address bar, go to http://casitacolibri.wordpress.com/ to populate the Network tab
  4. Click the Undock into separate window button, located in the lower–right corner of Developer Tools, and maximize that window
  5. Click the Time (Latency) column to sort by descending, so the arrow is pointing downward, and scroll to the top of the list to display the slowest loading content.
  6. Take a screenshot of the entire Developer Tools window, then upload the image to your Media Library. You can see an annotated example screenshot when I loaded your blog.
• 

  tam68 · Member · Aug 23, 2012 at 7:13 pm

  • Copy link

  I do not use Google Chrome. I use Firefox 14.0.1.

• 

  bryanvillarin · Staff · Aug 23, 2012 at 8:29 pm

  • Copy link

  I do not use Google Chrome. I use Firefox 14.0.1.

  Okay. Please follow these steps in Firefox:

  • Install the Firebug add-on.
  • Click the Firebug button to the right of the Home and Bookmarks button (screenshot)
  • From the Firebug window that appears, click the Net (Panel) tab, then Enable. (screenshot)
  • In the address bar, go to http://casitacolibri.wordpress.com/ to populate the Net Panel tab.
  • Click the Open Firebug in New Window button, located in the upper–right corner of Firebug, then maximize that window. (screenshot)
  • Sort by Timeline (descending), then take a screenshot image for each “page” by scrolling down since it’ll likely take more than one screenshot (screenshot)

  Thanks!

• 

  tam68 · Member · Aug 23, 2012 at 9:00 pm

  • Copy link

  Okay, I think I did as instructed. The screenshots have been uploaded to the “casitacolibri” Media Library.

• 

  bryanvillarin · Staff · Aug 23, 2012 at 10:24 pm

  • Copy link

  Thanks! We’ll take a look through those and be in touch with updates. I appreciate your patience!