Why isn't the text editor working?

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  shellynajjar · Member · Dec 14, 2013 at 11:03 pm

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  Why can’t I use text editor or hyperlink tool? When I click the tab to switch to text editor or to try to use hyperlink button on any of my blogs, nothing happens. I’ve resorted to pasting hyperlinked text from Word for now.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 14, 2013 at 11:06 pm

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  It works for me using Firefox 26 on a PC running Windows 7.

  In order to help you we need to know your specific computing environment details. Please work through what follows and report back.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/
  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. Try using another browser.

  5. If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) And what any error reports you receive state.

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  shellynajjar · Member · Dec 14, 2013 at 11:47 pm

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  Thank you timethief for your thorough reply.

  I’m using Chrome v31. No change when I cleared the cache. 3rd party cookies and JavaScript are enabled already.

  **The https change did the trick!**

  Thanks so much! That was a very annoying problem.

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  timethief · Member · Dec 15, 2013 at 12:11 am

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  Hooray! I’m glad I was able to help. Best wishes for happy blogging.