why menu icon is not showing in mobile version

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  ram3c4605c657dc · Member · Oct 5, 2021 at 5:01 pm

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  after a bunch of customization menu icon not showing in mobile version currently i am using Airi child theme.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  aleone89 · Staff · Oct 6, 2021 at 11:20 am

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

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  ram3c4605c657dc · Member · Oct 6, 2021 at 11:26 am

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  here is the link for website

  http://findyourfive.in/

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  ram3c4605c657dc · Member · Oct 6, 2021 at 11:28 am

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  I am using Airi theme for a E-commerce website with a bunch of customization and custom code. my website is about to complete but i’m getting a error on mobile version. In the header section of mobile version theme automatically creates a menu icon which will be used for accessing menu items. but the menu icon is not showing it is showing some broken img. bellow am sharing link of the screenshot.

  

  plz help me with this.

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  aleone89 · Staff · Oct 6, 2021 at 2:20 pm

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  Hello there,

  Thank you for that additional information.

  It looks like http://findyourfive.in/ is a self-hosted WordPress site, which is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  Ultimately you would need to reach out to your theme/plugin developers or the hosting provider for further assistance here: https://athemes.com/theme/airi/

  It looks like those images are failing to load – what is the image source for those icons?

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  ram3c4605c657dc · Member · Oct 7, 2021 at 7:42 am

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  in header section there is a option to add icon where i have used fontawesome icon but it is not loading

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  ram3c4605c657dc · Member · Oct 7, 2021 at 7:44 am

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  I am using child theme is it the reason ?

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  aleone89 · Staff · Oct 7, 2021 at 7:52 am

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  Hello there,

  in header section there is a option to add icon where i have used fontawesome icon but it is not loading

  I am using child theme is it the reason ?

  Is the font-awesome font installed on the child theme? That would be the first thing to check, and to make sure that the icon source code matches the location where that font is located.

  I hope this helps.

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  ram3c4605c657dc · Member · Oct 7, 2021 at 8:53 am

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  Thanks for helping it is sorted.

  1. I have inspected the image address and then upload a icon on the same location using same name.

  And it works.

  thanks.

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  ram3c4605c657dc · Member · Oct 7, 2021 at 9:05 am

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  There is one more problem with the woocommerce shop page.
  Products on the shop page shows two images one is feature image and one from product gallery it looks weird how can we solve the.

  check any nail paint in mobile view :-
  http://findyourfive.in/shop/

  I am sharing screenshot for better understanding.
  

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  aleone89 · Staff · Oct 7, 2021 at 10:44 am

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  Hello there,

  Glad the icon got solved.

  With regards to the images on the shop page – you would need to reach out to the theme developers for a resolve.

  I hope this helps.

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  ram3c4605c657dc · Member · Oct 7, 2021 at 12:14 pm

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  i can’t contact them because id used for the purchase of theme is not accessble

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  aleone89 · Staff · Oct 7, 2021 at 1:05 pm

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  Hello there,

  Sorry to hear that.

  You may need to repurchase that license in order to get support.