Why my social buttons (Facebook) have been suddenly to zero?

• 

  calledelorco · Member · Apr 11, 2016 at 11:05 am

  • Copy link
  • Add topic to favorites

  Why my social buttons (Facebook) have been suddenly to zero?
  Thanks for your help!

  The blog I need help with is: (visible only to logged in users)

• 

  reinkscartridges · Member · Apr 11, 2016 at 11:19 am

  • Copy link

  Check you plugin

• 

  galois · Member · Apr 11, 2016 at 11:21 am

  • Copy link

  @reinkscartridges: You can’t use plugins on WordPress.com

• 

  justjennifer · Member · Apr 11, 2016 at 11:23 am

  • Copy link

  @calledelorco, it may have to do with the transitioning of all custom domains to HTTPS, but I’ve tagged this for Staff input.

• 

  justjennifer · Member · Apr 11, 2016 at 11:24 am

  • Copy link

  ICYMI https://en.blog.wordpress.com/2016/04/08/https-everywhere-encryption-for-all-wordpress-com-sites/

  If you are not already subscribed to the WPcom News Blog, I really suggest doing so.

• 

  calledelorco · Member · Apr 11, 2016 at 11:34 am

  • Copy link

  thanks @justjennifer!
  My custom domains is hosted on WordPress.com.
  I want to to recover all the shares of Facebook, Google + and Twitter. If anyone knows how I have to proceed …

• 

  justjennifer · Member · Apr 11, 2016 at 11:40 am

  • Copy link

  Hi again, this is tagged for Staff input. We’ll have to wait for them to reply.

• 

  staff-ozmodiar · Staff · Apr 12, 2016 at 9:36 pm

  • Copy link

  I’m afraid the issue is that Facebook does not have a system for merging the http and https version of their share counts.

• 

  staff-ozmodiar · Staff · Apr 12, 2016 at 10:25 pm

  • Copy link

  So, I have dug into this a bit more and have found some updated information. FB will eventually update the share counts automatically, but we have no control on how long that takes.

  If it is important enough, you can run each post/page through this:

  https://developers.facebook.com/tools/debug/og/object/

  …which should update faster.

• 

  timethief · Member · Apr 12, 2016 at 10:26 pm

  • Copy link

  Thanks and bookmarked. :)

• 

  justjennifer · Member · Apr 13, 2016 at 4:18 am

  • Copy link

  staff-ozmodiar – thanks for the additional checking and clarification.

  @calledelorco I just noticed that you mentioned twitter. twitter announced several months ago that they were changing their API and tweet counts would no longer be available, not here, not anywhere. So unless something changes on their end, we won’t be seeing tweet counts any more.

• 

  staff-ozmodiar · Staff · Apr 13, 2016 at 4:35 am

  • Copy link

  Good catch JustJennifer!

  Yes, that is correct. The Twitter share counts were removed by Twitter themselves and WordPress.com can do nothing about it unless they reverse their decision.

• 

  calledelorco · Member · Apr 27, 2016 at 4:49 pm

  • Copy link

  Hello again,

  I introduced all my blog posts in the “Open Graph Object Debugger” and it worked: I recovered all Facebook likes/shares. However today my social buttons (Facebook) have been suddenly to zero again and the tool no longer works. Any solution?

  For me, this functionality is essential to stay using your service. Thanks for your understanding.

• 

  staff-ozmodiar · Staff · Apr 28, 2016 at 4:51 am

  • Copy link

  This is a known issue and is being worked on. Our apologies for any weirdness.