Why no one is answering in live chat support
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I have wordpress.com creator plan, and I have some questions related to my hosting plan, and I am trying to contact support staff via live chat from the last 3 days and surprisingly there is no reply from Hapiness engineers niether on the chat niether on the Email.
What’s happening.
All these claims of 24/7 live chat support are just for sales purpose, I think.
The blog I need help with is: (visible only to logged in users)
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BUMP. Hi all, having the same problem. We missed the renewal yesterday (apparently no one got the billing reminder email). We renewed our Creator Plan this morning, but seems we cannot restore our JetPack backup.
We’ve been trying to contact support through proper channels since we renewed at 8.40am (now is 1.18pm). Absolutely no reply.
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Sure thing. I can help you with this. You should have an email from me with the subject line of “WordPress.com Support”. Let me know if you don’t see it.
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@troyjohnsoncsw Thanks for reaching out to us. I’m sorry that we missed you. I’ve just sent an email to the address on your account with the subject line “WordPress.com Support”. You can write back to me there and we will help you with the questions.
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Last but not least! You should also have my email with the subject line of “WordPress.com Support”. Cheers!
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Hello, I also do not get support from live chat with a creator plan. Normally I always got a response fast, but now I am waiting hours. How is that possible?
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Good Lord, what is WordPress Support doing?
I have the Creator Plan and in the past several weeks WordPress Support has deteriorated to the degree that I do not know what having the Creator Plan and its promises of ‘support’ is of value anymore.
WordPress support was great 2-3 months ago. Now it is simply terrible.
Is anyone having the same experience?
Thank you
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I was sending allot of request and messages to no one responded. Although I pay for it, seems like need to move other platform. any suggestions.
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I’ve looked into all of your replies, and I apologize for those of you who did not get a timely and helpful response. This was not acceptable and we’re reviewing each of your tickets and will improve our processes and provide feedback. You should all receive fast and expert support from our team.
As you have noticed, our support has changed somewhat and we’re no longer replying live to all of our support messages. We’re still responding to everyone as quickly as we can, but it might be the case that you’ll receive a reply within the business day rather than immediately. The fastest way to help us serve you is to provide us with as much context in your initial message as possible. Any messages we send while you’re not online, you’ll also receive directly to your inbox.
We strive to provide the best support of any WordPress host and we appreciate your feedback on how this change has affected you. We’ll follow up with each of you individually as well.
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Over the past two days, I’ve been tirelessly seeking assistance from Live Support. In the past, this service was exceptional, providing responses within minutes. However, now I find myself waiting days for a reply, even for critical site issues that halt my progress. I specifically subscribed to the Creator Plan for its advertised 24/7 support, but it no longer seems to deliver on this promise.
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Hello I have been trying to contact support for the past week with no response and I am in urgent need of help. Please when will I be able to receive help?
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Like everyone else in this thread I have the same problem. I have the Explorer plan which promises fast support, and when I submitted my ticket I got this “One of our Happiness Engineers will be back in touch within 24 hours.” It has been 89 hours and crickets. I did resubmit my question via email.
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@adeebbinquiries I can see a reply from our support team has been sent to you. If you do need any further assistance, please feel free to reach back out to us and we will reply to you as quickly as possible.
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@infinityagencyllc I have followed up on your request and sent an email to you. Thank you for your patience.
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@thomasstigwikman Apologies for the inconvenience! I have sent an email to you and followed up on your support request.
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Word Press have change my page/desing and i want to be restore like i haved do it myself. And no live chat, that’s why im here after losing somthing like 30min to 1 hour…. to try to undo the crap (sorry for crap.. but red is red and i know my page is not perfect but its way.. ok like that.)
Thanks to change the change.
Merci beaucoup et Bonne Journée!
Stan xx
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Hi @tristanfredericklamothe140917
Could you please create a separate new topic on the forums here: https://wordpress.com/forums/ and we’ll be happy to assist you with you with your support request.
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