Why no one is answering in live chat support ?

  • Unknown's avatar
    webhostingmgt · Member ·

    Anyone with a missing chat button? (paid plans)

  • staff-dpwordpress · Staff ·

    Hi there :)

    Thanks for reaching out. We realize it has taken too long to respond, and we’re working hard on improving our responsiveness. We appreciate your patience.

    We’ve realized we need to prioritize our fastest responses according to urgency (like when someone’s site goes down), so you might not get an immediate response from our team as frequently as before. Rest assured, we’re still here and will get back to you as quickly as possible!

    Regarding your questions here, please avoid posting support inquiries on someone else’s thread. If help is needed, please continue to rely on connecting with us via the Help Center, and we will help you as soon as possible.

    Since there are too many questions in this same thread I will ask each of you to please reach out via Help Center and start a new inquiry for each request, and we will help you from there.

    Thanks!

  • Unknown's avatar
    marketingfeffcf427e · Member ·

    Hi guys,

    Our website is down, not internet connection. We have a paid account with WP however we can’t log into it and because of this we can’t speak with Customer Service.

    Is there any other way to speak with Customer Service?

  • kriskarkoski · Staff ·

    @marketingfeffcf427e I don’t see any paid sites on your WordPress.com account. You can confirm where your site is hosted here: https://wordpress.com/site-profiler. If you need further help please start a new conversation from https://wordpress.com/help/contact.

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