Why no one is answering in live chat support
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I am now frustrated with Notifications from this forum which, I have created. Can anyone please let me know, thathow can I stop getting other’s replies Notification.
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Hi @itsraazaryan,
When you create a post on the forums, there is a toggle under the tags called ‘Notify me of new replies’. If this option is kept disabled, you will not be notified of replies.
Since the initial issue has already been resolved, I’ll go ahead and close this thread, so you’ll receive no further notifications from this thread.
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I have been having the same problem. It has been 5 days since I sent messages for help. I also created a new topic. NOT ONE SINGLE RESPONSE. It’s ridiculous.
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i am waiting a long time for support reply, I had an email that they would be in touch within 24 hours but no such joy
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Hi, I desperately need support from wordpress as I’m being charged a subscription fee for a blog I can no longer access. My log-in details are all correct, it seems like wordpress has completely archived all my data but still is charging me! Really incredibly unhappy and frustrated.
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@pioneering2934d3a985 Can you confirm your website address, so we can check this further?
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I’m glad that I’m not the only one who has been abandoned. I am wondering where the ‘fast support’ is.
I’ve been trying to contact since about 48 hours ago. It’s not good enough. -
If I were in your position, I would feel the same way. But rest assured, we are here to help!
We are currently unable to respond to as many requests in real time as we did previously. However, we are still responding to everyone as quickly as we can.
The best way to get a response is to contact us from our Help Center page at https://wordpress.com/help after logging into your dashboard. And include your question and provide as many details as possible so that we can address your issue thoroughly.
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@staff-happychia
I did finally get a response from the live messenger but it hasn’t helped.
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@staff-happychia, trust me, I’ve tried what you’ve suggested. Nothing apart from a useless AI bot.
We should be compensated for such awful service. The service is one of the reasons I selected the plan I did. Money well spent? No.
You should be a professional company, not a corner shop. Do better! -
@quranandbibleblog, the current ‘service’ is a good advertisement to try elsewhere at the moment. I know I’m considering other alternatives.
If this were a domestic business I’d approach consumer affairs – ignoring your paying customers is neglectful and dodgy business dealings. http://www.wordpress.coN -
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Sashm, Good morning. My site is https://www.thesamefreschfamilymember.wordpress.com that I started in September 2023 and I contacted Word Press back then because even though my site is Public and I do not have block Google yada yada yada, nobody, including myself, can find the site on any search engine. It is now Sunday August 18, 2024 at 1:24 AM and STILL nobody including myself is able to find my site. Nobody has even contacted me in the eleven months this has been going on. I started this site because for some unknown reason, I was locked out of my other site which I have had for over a decade (?) and for some bizarre reason, your recovery page does not work and there are no humans to help me figure out what I am doing wrong. So, can you please put this new site online so people can find me because next month it will be a year since I have been at this. Thank you.
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@staff-happychia, do you have any update on when we can expect support please? Or do I have to upgrade my plan again?
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I agree. I’ve sent messages via the chat 3 days ago and no response from anyone yet it indicates answers are received within 24 hours. The support seems to be very poor.
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First of all apologies to the original poster of this forum thread @itsraazaryan I hope you have been able to unsubscribe yourself from your SOLVED forum thread. If not, please head to your forum profile at https://wordpress.com/forums/users/itsraazaryan/subscriptions and click the X to the right of the forum topic title.
To anyone else posting here, you will have better success in getting the attention of forum volunteers and staff if you open your own forum thread, if you haven’t already done so (Please only post one forum post; creating multiple posts on the same topic makes it harder to track an issue). Most importantly, make sure you share the full address of the site you need help with. Without that, we can’t make an informed reply
@thesamefreschfamilymember I am able to view both https://thefreschfamilyofpennsylvania.wordpress.com/ and https://thesamefreschfamilymember.wordpress.com/ without issue. Both sites are Public and visible. PLEASE NOTE that no WordPress.com website uses WWW in its address.
However, in order to access your site thefreschfamilyofpennsylvania.wordpress.com you need to be logged in with a different WordPress.com account
freschfamilymemberIf you know the email address associated with that account, first LOG OUT of this account you are logged into and then try resetting your password for that account or mailing yourself a single sign-on email from the WordPress.com Log-In page. Again, you must LOG OUT of
thesamefreschfamilymemberaccount first!If you no longer have the log-in information for that account, you’ll need to follow this guide for account recovery. Without the needed information mentioned in that guide, it may not be possible to recover that account and website.
Once you recover access to that website, you can check out this support guide to getting more views and traffic. Additionally, you can take a self-paced course “Intro to SEO”. What is written in both those guides can also be applied to thesamefreschfamilymember.wordpress.com
For everyone else who has posted in this thread, I’ll have a look at your forum topics, if you’ve posted one, and see if I can answer. If not, I’ll flag your thread for forum staff. You’ll need to be patient as they have a very long queue waiting for them. Thanks in advance.
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