Why no refund received?

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  delicatesounds · Member · May 1, 2016 at 4:38 pm

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  After cancellation of the renewal of the domain mapping, I never received the refund.
  What can be the reason?

  The blog I need help with is: (visible only to logged in users)

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  stefmattana · Staff · May 2, 2016 at 12:51 pm

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  Hi there,

  Thanks for reaching out about this. I see you cancelled the Domain Mapping, but didn’t ask for a refund. By issuing a cancellation of the subscription, the refund is not automatically triggered. That has to be requested, and it will be issued providing the purchase falls into the 30-days refunding timeframe.

  You’re welcome to review also our FAQ for renewing and canceling, and let us know if you have any further questions of doubts about that:

  https://en.support.wordpress.com/faq-renewing-and-canceling/

  I hope all is clear :) Have a nice day!

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  delicatesounds · Member · May 4, 2016 at 11:30 am

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  Thanks.

  I believe I did ask for a refund. According to the message displayed on the screen, my request was ok and was going to be processed because I cancelled the service within the 30-days time-frame. The reimbursment was supposed to be done the same way I paid for the domain mapping.

  I did not however receive any e-mail on this.

  Kind regards.