Why not a 100% refund when cancelling a buy only a few minutes later? Why?

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  rochestersmokeout · Member · Dec 11, 2013 at 8:53 pm

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  I made a mistake buying a premium plan for $99. Instantly I realized my mistake and I cancelled the buy. You refunded $79. Why exactly are you keeping $20?

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  kraftbj · Staff · Dec 11, 2013 at 9:06 pm

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  Hi Jon,

  I’m sorry for that. I’ve refunded the remaining $20. I’ve alerted our developers to track down the exact cause to ensure it doesn’t happen to anyone else.

  Again, my apologies.