Why site down?

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  v0101f · Member · Jun 1, 2024 at 7:08 am

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  Urgent
  Why site down?
  https://lab.wallarm.com/

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  v0101f · Member · Jun 1, 2024 at 7:10 am

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  lab.wallarm.com/wp-admin is down

  i can’t get access to support urge

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  zdenys · Staff · Jun 1, 2024 at 10:26 am

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  Hello there!

  When I check https://lab.wallarm.com/wp-admin/ I can access it alright although there is some slowness.

  I recommend that you audit the plugins you have active and maybe turn some off (check if Redirection plugin has any unintended redirects).

  That said, we sent you an email about your other site being down and the steps on how to fix that.

  Feel free to respond there to continue this conversation. Cheers!

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  v0101f · Member · Jun 1, 2024 at 9:55 pm

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  @zdenys hi, thanks for you response

  can you clarify, what was as trigger to switch lab.wallarm.com to php 8.2 version at 31 may?

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  zdenys · Staff · Jun 4, 2024 at 10:50 am

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  Hello @v0101f!

  It was an automated action by our system in preparation for the switch of all WordPress.com sites to the more secure PHP 8.1 that will happen by the end of the month.

  I see your site is now back to PHP 7.4. Whatever is breaking on your site when switched to PHP 8.1 (be it a theme or a plugin) needs to be addressed by the end of the month.

  To determine the culprit, consider creating a staging site and switching PHP to 8.1 there and then analyze the logs. Based on them, you can contact the respective developer and ask for help fixing the underlying issue.

  I hope that’s helpful and points you in the right direction. Feel free to let me know if you have more questions. Thanks!