Why was I charged?

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  stevekimball33 · Member · Dec 3, 2020 at 11:57 pm

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  I thought I had closed my account. I logged in and there isn’t any billing history or card on file. How and why did you charge $18.00?

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  staff-totoro · Staff · Dec 4, 2020 at 2:30 am

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  Hi there,

  I do not see any upgrades under your @stevekimball33 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? Can you please fill out the form here to the best of your ability to let us know more info about this transaction? https://wpchrg.wordpress.com/

  If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you send a direct message to our billing support team, and from there they will reach out to you directly via email.

  You an also contact billing support directly here.

  Thanks!