Why was I charged for an upgrade on a free account?

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  jamielynnmcpike · Member · Aug 11, 2015 at 2:31 am

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  I was recently charged $26 for an upgrade when my account is free. I never authorized this charge and my account is not upgraded, so there is no way there is an automatic charge. Even if there was an automatic charge, my site isn’t set to expire until September 9th this year, so that would not have occurred one month early. Please reverse this charge and explain how this happened.
  -Jamie

  The blog I need help with is: (visible only to logged in users)

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  ariwinokur · Member · Aug 11, 2015 at 7:17 am

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  I have tagged this thread so that it can be addressed by a staff member. Please make sure you are subscribed to this thread so that you know when the staff member responds. You can subscribe by clicking the “Subscribe to Topic” link on the right.

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  rachelmcr · Member · Aug 11, 2015 at 5:52 pm

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  Hi Jamie,

  There aren’t any charges or upgrades linked to your account jamielynnmcpike, so I’ve sent you an email to get more details about the charge you mentioned. Please let me know if you don’t receive that email from me.

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  flaschenpostgefluester · Member · Sep 17, 2015 at 6:23 pm

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  Same here. I have been charged in the beginning of Spetember without any bill or information and I have only a free account: flaschenpostgefluester.wordpress.com

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  timethief · Member · Sep 17, 2015 at 6:28 pm

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  To address any and all billing issues like this one please click https://wpchrg.wordpress.com/ and carry through. Please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

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  staff-ozmodiar · Staff · Sep 18, 2015 at 6:56 pm

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  @flaschenpostgefluester

  I have canceled the upgrade and processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

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  staff-ozmodiar · Staff · Sep 18, 2015 at 6:57 pm

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  To future readers of this thread:

  This is an old thread. To help staff keep issues organized and assist as quickly as possible, please start a new thread if you have a question or issue to report. Thank you.