Why was my account was charged without my approval?
-
Account charged without my approval.
The blog I need help with is: (visible only to logged in users)
-
Please see:
Dashboard > Store > My Upgrades
Dashboard > Store > Billing History
Any changes that have been made are found at > Dashboard > Store > Billing History. If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): -
The wordpress site that was billed has not existed for a couple of years, so I cannot get into the Dashboard anymore to see any statements.
-
The blog I need help with is LockerSignStudio.wordpress.com. — Since it no longer exists, I am using my Brightleez account. — Any suggestions as to how to stop my LockerSignStudio.wordpress.com site from being billed? Thank you. :)
-
– Any suggestions as to how to stop my LockerSignStudio.wordpress.com site from being billed?
Yes.Yo can recover the account and then disable autorenew at > Dashboard > My Upgrades
You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.
Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibilityIf you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
If required please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.
-
Hello and thank you for your help.
Using the Account Recovery, I received a – Your website does not exist on WordPress.com, it exists in WordPress.org note.
When I tried WordPress.org – I received — Your website does not exist. — So guess I’m back to square one — How to stop being billed. :) —Oh, Account Recovery form will not allow me to contact them since it believes I don’t have a wordpress.com account. — Any other suggestions? Thanks :)
-
I click your username and I get a WordPress.ORG error message
http://www.lockersignstudio.com/
XML Parsing Error: unexpected parser state Location: jar:file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/omni.ja!/chrome/toolkit/content/global/netError.xhtml Line Number 304, Column 68: <div id=”ed_connectionFailure”>&connectionFailure.longDesc;</div>Note the whois
WordPress.com and WordPress.org are completely separate and have different logins http://support.wordpress.com/com-vs-org/
If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there and receive advice from WordPress.ORG bloggers.
See also https://wordpress.org/support/bb-login.php -
-
-
-
lockersignstudio.com/ – looks to have been mapped to WordPress.COM at some point – you probably did not disable auto renew – use the links @TT gave you
-
Thank you.
I just filled out the Support – Why I was charged form and am waiting to hear back.– Thank you again. :) -
Hi there!
I’m happy to help you out with this. However, I don’t see any charges associated with this account. I’m going to email you privately and we can hopefully sort this out. :)
- The topic ‘Why was my account was charged without my approval?’ is closed to new replies.
WordPress.com Forums 