why wasn't my full amount refunded when I canceled?

• 

  wallscounseling · Member · Dec 23, 2016 at 5:19 pm

  • Copy link
  • Add topic to favorites

  I purchased an upgrade then canceled it. The total for the personal bundle was $35.88. I was only refunded $9.88

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Dec 23, 2016 at 11:19 pm

  • Copy link

  Do you wish to use the domain on another site?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  wallscounseling · Member · Dec 23, 2016 at 11:23 pm

  • Copy link

  Thank you

• 

  timethief · Member · Dec 23, 2016 at 11:33 pm

  • Copy link

  Staff need to know the answer to this question: Do you wish to use the domain on another site?

  Post the answer now so you do not waste time on back and forth exchanges with them.

• 

  staff-doublebassd · Staff · Dec 23, 2016 at 11:47 pm

  • Copy link

  Hi there,

  I refunded the remaining $26 to you. It can take 5-10 business days for the refund to post to your account. Please let us know if you have any questions. Thanks!

• 

  wallscounseling · Member · Dec 23, 2016 at 11:48 pm

  • Copy link

  Thank you

• 

  staff-doublebassd · Staff · Dec 24, 2016 at 12:01 am

  • Copy link

  You’re welcome!