Why won't an MP3 file upload after upgrading?

  • Unknown's avatar
    mareynolds · Member ·

    We (Truth Be Told, for whose blog I am an administrator) just upgraded our service by 10 GB so we can add MP3 files to blog posts occasionally. When I create a post and select the MP3 file (which is 6.4 MB) and upload it, it appears to fully upload just fine, and then a message appears: “Sorry, this file type is not permitted for security reasons.”

    We upgraded for the sole reason of being able to add an MP3 file! What gives, WordPress?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    mareynolds · Member ·

    Other users of this blog tell me they paid $99 for a Premium Upgrade as of about 11:30 AM CDT today, 8/22/14.

    I am still trying to add an MP3 file to a blog post, which I SHOULD totally be able to do with the upgrade, and it’s not working. When I select the MP3 file and click Upload, this message appears: “This file type is not allowed. Please try another.”

    I have logged out and logged back in.

    Please help!

  • staff-ozmodiar · Staff ·

    And this is just a plain MP3, correct? Nothing fancy or odd about it?

  • Unknown's avatar
    mareynolds · Member ·

    Yes. I ended up using iMovie to add photos to the audio file, posted that to YouTube, then included the video in the post and published it.

    I just tried to add the 6.4 mb MP3 file again, and the message says “This file type not allowed. Please try another.”

    So basically my colleagues paid $99 to be able to add audio files to blog posts, and it doesn’t work. If this can’t be fixed, I will advise them to get a refund.

  • staff-ozmodiar · Staff ·

    If you added images with iMovie, then it probably is not an MP3 file any longer, even if it has the .mp3 as the file extension. MP3 files cannot have visual content. They are strictly an audio format. So if you added a visual component to the audio, then it would become a video file.

    It is more likely that it was exported by iMovie as a quicktime .mov video file. Being one file type but being labeled as another could have caused the uploader to choke. It is interesting that Youtube was able to accept it. But their uploader may be able to look inside the file and see what format it is no matter what the file extension was. You could try changing the file extension to .mov and then uploading to WordPress.com. But I cannot promise that will fix things. Without being in front of your computer, it is hard to know exactly how imovie exported the file. But I would encourage you to give it a try.

    Does that all make sense?

  • Unknown's avatar
    mareynolds · Member ·

    The original MP3 file remains an MP3 audio-only file. The iMovie file is an M4V file and is what YouTube accepted. iMovie allows publishing projects directly to YouTube, bypassing Quicktime. I never tried to upload the M4V file, only the MP3 file. Insertions of YouTube videos work fine.

    As you suggested, I changed the MP3 file extension to MOV and tried to upload it to a blog post. I got the same message, “This file type not allowed. Please try another.”

    Just as an experiment, I tried to add a completely different MP3 file to a post. Same message. The blog is not allowing uploads of MP3 files or MOV files.

    Can you please check that the TruthBeToldCommunity blog actually was upgraded to Premium?

  • staff-ozmodiar · Staff ·

    The original MP3 file remains an MP3 audio-only file. The iMovie file is an M4V file and is what YouTube accepted.

    Gotcha, that makes much more sense then.

    As you suggested, I changed the MP3 file extension to MOV and tried to upload it to a blog post. I got the same message, “This file type not allowed. Please try another.”

    Given what you told me in your previous post (that I quoted above) that does not surprise me. I wouldn’t have made that suggestion had we been on the same page. No worries though. Sometimes you have to look outside the box, you know?

    Can you please check that the TruthBeToldCommunity blog actually was upgraded to Premium?

    …and sometimes you need to look right in the box.

    I’m not seeing any evidence that http://truthbetoldcommunity.wordpress.com/ has a WordPress.com Premium upgrade.

    If someone is sure that they paid, can you connect me with whoever that is? Perhaps the Premium upgrade ended up getting applied to the wrong blog. Or perhaps there was a payment issue I can look into.

  • The topic ‘Why won't an MP3 file upload after upgrading?’ is closed to new replies.