Why won't our video play on Mobile Devices?

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  wgecho · Member · Aug 2, 2014 at 3:06 am

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  Good evening,
  Our video is not playing on mobile devices. The sound plays, but not the video. We uploaded the video through WordPress, and it plays on laptops. The URL is http://wgecho.org/2014/07/31/video-junior-journalists-learn-peoples-favorite-superheroespowers/.
  Is there a setting we should be using that we are not?
  Thanks,
  Donald

  The blog I need help with is: (visible only to logged in users)

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  amightywp · Member · Aug 3, 2014 at 9:17 am

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  Hi Donald,

  It looks like the video which you have uploaded is having problems being played on any mobile player at all. This can sometimes happen with particularly large videos (this one is 1 Gb for 5 minutes, which is very large). You might want to try converting the file into a different file format and re-uploading it. It should be easier to load and allow mobile devices to view it easier.