Why won't the credit card system take my new information?

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  trousculp · Member · Jun 24, 2014 at 3:30 am

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  I have tried to update my credit card information three times now and it keeps saying “Unknown Error. Please reload and try again.” I have tried at different times throughout the day.

  The blog I need help with is: (visible only to logged in users)

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  amightywp · Member · Jun 24, 2014 at 8:27 am

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  Hi there,

  That is very strange! I have disabled auto-renew for the only blog which still has it in place (your CC has expired for the others). This should force all of your credit card information to be re-entered now. I’m sorry for the inconvenience, but if you could go ahead and try re-entering it again, hopefully the system will accept it.

  Thanks for your patience in this!

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  trousculp · Member · Jun 25, 2014 at 12:02 am

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  Thank you, that worked.

  Tiffany

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  amightywp · Member · Jun 25, 2014 at 5:41 am

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  Excellent! Thanks so much for letting me know.

  Have a great rest of your week!