Why won't the Stats page Load?

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  hbs1991 · Member · Jan 23, 2014 at 3:17 am

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  Stats page will not load, blue spining icon spins for hours. I have cleared my cache, history, cookies. I have read all the posts about this problem then resorted ot Support.

  The blog I need help with is: (visible only to logged in users)

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  thistimethisspace · Member · Jan 26, 2014 at 7:24 pm

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  In order to help you we need to know your specific computing environment details. Please work through what follows and report back.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. Try using another browser.

  5. If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) And exactly what any error reports you receive state.

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  hbs1991 · Member · Jan 27, 2014 at 12:35 am

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  Thanks timethief, some how magically it corrected itself and is working again! I am very happy, I refer to my stats page several times a day and am at a loss when they are not there.

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  thistimethisspace · Member · Jan 27, 2014 at 12:48 am

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  Hooray! That`s great news. Thanks for sharing it here.