Widget help

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  kristenschout · Member · Mar 24, 2017 at 6:52 pm

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  I use to be able to edit my widgets by clicking widget, then sidebar, and I could edit the info, but now when I click widget, it says none available. Could you help me figure this out?

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Mar 27, 2017 at 1:58 pm

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  Howdy –

  I’ll be happy to help. Please confirm which site you are working on.

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  kristenschout · Member · Mar 27, 2017 at 3:25 pm

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  It’s titled, Hear our Prayer
  pray.hsutx.edu

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  staff-zinnia · Staff · Mar 27, 2017 at 3:53 pm

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  Thank you for the reply.

  You can see the widgets here through the classic editor: https://prayhsu.wordpress.com/wp-admin/widgets.php

  I’m also able to get to them by clicking on My Sites > Customize > Widgets > Side bar
  Here’s what that looks like: https://cloudup.com/cXYBkHAI4c5

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  kristenschout · Member · Mar 27, 2017 at 4:18 pm

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  Ok, yes, and another gentleman in the marketing department who has helped me with this site can also get it like that. I use to be able to, but for some reason all the sudden I can’t

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  staff-zinnia · Staff · Mar 27, 2017 at 5:02 pm

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  As an admin on the site you should be able to work on the Widgets. Were you successful with that link I sent?

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  kristenschout · Member · Mar 30, 2017 at 3:52 pm

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  I still am having no luck. It’s just so strange, because I use to have no trouble.

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  staff-zinnia · Staff · Mar 30, 2017 at 4:33 pm

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  Can you create a screen show of where you are seeing the No Widgets Available message? Here’s how you do it: https://en.support.wordpress.com/make-a-screenshot/

  Also, which browser are you using?

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  kristenschout · Member · Mar 30, 2017 at 7:00 pm

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  Can you see the attachment? It’s the right side of the page. That’s the screen that has been coming up after I click on widget.

  -Kristen

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  staff-zinnia · Staff · Mar 30, 2017 at 8:15 pm

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  Hi Kristen –

  Please add the attachment in to media library on the site. You do not need to publish it anywhere on the site. Let me know once you’ve done that and I can take a look.

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  kristenschout · Member · Mar 30, 2017 at 8:21 pm

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  It should be added to Media on the site.

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  staff-zinnia · Staff · Mar 31, 2017 at 1:58 pm

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  Hi Kristen –

  Please share which browser type and version you are using. Also, clear your browser cache and then sign back in to the account. Let me know if this helps.