Widget problem

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  pseudofunctional · Member · Apr 20, 2022 at 6:37 am

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  Hello. Code generated by my salon system for a button for purchase is not working – the widget creator is insisting it’s a wordpress issue.
  Code below: https://widgets.mindbodyonline.com/javascripts/healcode.js<healcode-widget data-version='0.2' data-link-class='healcode-gift-card-image-link' data-site-id='52772' data-mb-site-id='287543' data-bw-identity-site='false' data-type='gift-card-link' data-inner-html='‘ data-service-id=’14647’ />

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  kokkieh · Staff · Apr 20, 2022 at 8:33 am

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  Hi there,

  That code includes JavaScript, which cannot be used on WordPress.com on our Free plan:

  https://wordpress.com/en/support/code/

  To embed that button on your site you’ll need to be on our Pro Plan instead:

  https://wordpress.com/pricing/

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  pseudofunctional · Member · Apr 20, 2022 at 10:08 pm

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  Hi @kokkieh, thanks for the reply.
  Can I confirm that theclearskinclinic.com.au is not on the Pro plan?
  I understand that the user I am writing under isn’t; but I thought that site would have been.

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  staff-totoro · Staff · Apr 20, 2022 at 11:36 pm

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  Hi there,

  We can’t help directly because we don’t host theclearskinclinic.com.au on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

  Instead your host (NetRegistry Pty) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Because you are using the “self-hosted” version of the WordPress platform, JavaScript embed codes of this nature should work without issue. Instead, I suspect something else is preventing you from adding it correctly. We cannot take a closer look to help troubleshoot that, but the folks in the open-source forums are more familiar with these kinds of issues and are in the best position to help. Thanks!

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  staff-totoro · Staff · Apr 20, 2022 at 11:36 pm

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  Hi there,

  We can’t help directly because we don’t host theclearskinclinic.com.au on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

  Instead your host (NetRegistry Pty) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Because you are using the “self-hosted” version of the WordPress platform, JavaScript embed codes of this nature should work without issue. Instead, I suspect something else is preventing you from adding it correctly. We cannot take a closer look to help troubleshoot that, but the folks in the open-source forums are more familiar with these kinds of issues and are in the best position to help. Thanks!