Widgets Are Disappearing

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  orhangazi1453 · Member · Sep 20, 2015 at 9:27 am

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  I want to customize my widgets but when I open customize,I can not see my widgets at left side.They disappear.This problem started today.Did I do a mistake?

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Sep 21, 2015 at 5:12 am

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  Hi there. It could be that the Customizer just isn’t loading properly. Try clearing your browser cache and cookies and check if that makes any difference: http://en.support.wordpress.com/browser-issues/

  You can also try to customize your widgets via the WP-Admin dashboard. Click on this link: http://orhan1453blog.wordpress.com/wp-admin/ , and then click on Appearance ->Widgets.

  Let us know if you need more help with this.

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  orhangazi1453 · Member · Sep 21, 2015 at 8:44 pm

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  I cleared cache and cookies but problem is not solved.I can not see left side.But I customized with dashboard.Thanks.
  However,I dont understand why I can not customize with customizer.

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  timethief · Member · Sep 21, 2015 at 8:49 pm

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  Have you consulted this support doc? https://en.support.wordpress.com/customizer/

  If you have not purchased the upgrade, then note that no changes you try out aside from those such as Custom Background, Custom Header, etc. which are stated on the theme description pages in the features column (right hand side) will be visible to visitors.

  If you are using the preview mode for the Custom Design upgrade some of the settings in that mode will save but they won’t show up on the front end unless you purchase the upgrade.

  To go back to the free options, go to Appearance → Themes → Customize → Colors and click the “exit the preview” link in yellow at the top of the panel on the right.

  See also: http://dailypost.wordpress.com/2014/01/18/video-tutorial-customizing-your-theme/

  See here for details on purchasing the annually renewable Premium bundle http://store.wordpress.com/plans/premium/ that contains a custom design upgrade required for CSS editing:
  Custom design – Frequently Asked Questions
  http://en.support.wordpress.com/custom-design/#frequently-asked-questions
  http://en.support.wordpress.com/custom-design/
  http://en.support.wordpress.com/custom-design/editing-css/
  http://en.support.wordpress.com/custom-design/custom-fonts/

  Note that if you have the upgrade you can use this link https://en.forums.wordpress.com/forum/css-customization#postform so you can create a thread that will appear in the CSS Forum where you will get the help you need with CSS editing.

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  timethief · Member · Sep 21, 2015 at 8:50 pm

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  Also note this regarding widget display settings https://en.support.wordpress.com/widgets/#widget-visibility

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  kokkieh · Staff · Sep 22, 2015 at 5:08 am

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  However,I dont understand why I can not customize with customizer.

  Can you see the other options in the Customizer, as described in the support doc @timethief gave? It might help if you can provide a screenshot of what you see when you view the Customizer. Upload your screenshot to the media library, snag.gy or something similar, and paste the URL here so we can also see it. https://en.support.wordpress.com/make-a-screenshot/