widgets keep disappearing every night

  • Unknown's avatar
    glueckskinderbuch · Member ·

    Hello,
    Since the beginning of this year 2024, some widgets on my right sidebar just disappear every night. They are the ones I added manually (text, html, headline etc.). Every night, they disappear, and I add them again manually in the morning. They then stay for hours during the day, and when I wake up the next morning, they have been mysteriously gone again. They can’t be found anywhere anymore either.

    I have contacted my theme’s customer support, but they have been of no help at all. They keep saying that it has nothing to do with their theme. I checked and tried out another theme and the widgets stayed! So it must be the theme’s fault, right? Unfortunatelly customer support there doesn’t help me, as I’ve said.

    I have tried deactivating certain plugins, but nothing’S changed. Is there anything else I could do? I would so appreciate your help, since this has been going on for about a month now, and I just don’t want to add the widgets manually again every single morning (they are affiliate links and I earn money with them).

    Thanks in advance for your help!
    Kind regards!
    Gabriele

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.

    WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

    That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

    If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

    You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

    If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.

  • Unknown's avatar
    glueckskinderbuch · Member ·

    Thank you for your quick reply and for your time! I’ll check out all your info!
    Kind regards

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